GIOS
FintechDigital Verification Made Simple & Secure.
GIOS is a digital verification management system built for Praveen Jain & Co., automating the end-to-end flow of bank loan verification — from case intake to field assignment, on-ground verification, back-office review, and final report management.
SERVICES:
TECH STACK:
Impact That Proves
Verification Workflow
Route Optimization
Field App
Deploy Time
The Challenge
Praveen Jain & Co. (PJCO), a Jaipur-based loan verification firm, managed a growing workload of bank verification requests through manual coordination — phone calls, paper forms, and fragmented Excel tracking — with no real-time visibility into field officer status or turnaround time.
- Incoming verification requests were manually logged with no centralized assignment system.
- Field officers operated without optimized routes, visiting addresses in inefficient order.
- Back-office teams had no live view of field progress, causing delays in report submission to banks.
- Multiple banks required reports in different formats, managed entirely through manual file handling.
The result was slow turnaround times, difficulty scaling operations, and limited accountability across the verification lifecycle.
Impact We Made
GIOS transformed PJCO's verification operations into a streamlined, data-driven process with end-to-end digital accountability.
- Verification turnaround time reduced significantly through route optimization and real-time assignment.
- Field officers operate with geo-tagged, timestamped digital forms — eliminating paper entirely.
- Back-office teams have a live dashboard view of all active cases, statuses, and completion rates.
- Admin console provides per-officer, per-bank, and per-region performance analytics.
Our approach — engineered for clarity
Optatech designed a three-layer system: a back-office web portal for case management, an Android field officer app with offline capability, and an admin console for oversight and reporting.
1. Back Office Web Portal
- Manual entry of incoming verification requests from bank branches.
- Automated task assignment to field officers based on pincode and current workload.
- Google Maps Distance Matrix API for optimized daily route generation.
- Real-time TAT tracking and officer productivity dashboards.
Deliverable: Web portal with case management, assignment engine, and route optimization.
2. Field Officer Mobile App (Android)
- Secure login with assigned daily route pre-loaded on app launch.
- Digital verification forms for residence, business, and other verification types.
- Audio-to-text input for field remarks, geo-tagged image capture with timestamping.
- Offline mode with auto-sync — works without reliable internet connectivity.
Deliverable: Offline-capable Android app with geo-tagging, digital forms, and auto-sync.
What we shipped (features)
- Case Management System — Centralized intake, assignment, and tracking of all verification requests from multiple banks.
- Route Optimization Engine — Google Maps API-powered daily route plans minimizing travel time across assigned cases.
- Digital Verification Forms — Structured forms for residence, business, and employer verification with geo-tagged photos.
- Offline Field App — Android app with offline mode and auto-sync for areas with poor connectivity.
- Back Office Review Panel — Access completed verifications, download raw data and photos, upload bank-specific reports.
- Admin Analytics Console — Performance dashboards tracking TAT, officer productivity, and bank-wise completion rates.
Take Our Clients Words
Not Ours
GIOS has streamlined our entire verification workflow. The route optimization alone has significantly increased our daily case coverage. Optatech delivered exactly what they promised, on time.
Chief Administrator, Praveen Jain & Co.
